Shipping policy
Effective Date: July 14, 2024
Thank you for shopping with Flora Organics. We are committed to delivering your orders safely, securely, and as quickly as possible.
Order Processing
- Orders are processed within 1–3 business days after payment has been successfully confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation email after your purchase is completed
Shipping Time
Estimated delivery times are:
- Within Pakistan: 3–7 business days.
- Delivery times are estimates and may vary depending on your location, courier service, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges are calculated and displayed at checkout.
Free shipping may be offered on selected products, order values, or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a tracking number (where available) via email or SMS so you can track your package.
Incorrect Address
Please ensure that your shipping address and contact information are accurate before placing your order. Flora Organics is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Delayed or Lost Shipments
Although we work with reliable courier partners, delivery delays may occur due to factors beyond our control. If your order has not arrived within the expected timeframe, please contact us, and we will assist you in tracking your shipment.
Damaged Orders
If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery with your order number and clear photos of the package and product. We will review your request and arrange a replacement or refund where appropriate.
Contact Us
If you have any questions regarding shipping or your order, please contact us using the contact information provided on our website. Our customer support team will be happy to assist you.